Cal Poly Pomona I&IT Alerts and Status

On July 1, 2010 I&IT will be permanently shutting down access to the old voice mail system that was upgraded to a new version earlier this year.

The old system has been available since March 26 at x6499 for the retrieval of old voice mail messages left before that date. After June 30, 2010, these messages will no longer be available for retrieval.

The current voice mail system may still be accessed in the usual way by dialing x4777 on campus or (909) 869-4777 from off campus. Users with a dedicated voice mail button on their phone may access their voice mail by pressing that button.

If you have any questions, please contact the Cal Poly Pomona Help Desk at 909.869.6776.

The CPP wireless network is now functioning in all buildings. If you encounter problems, it is most likely a separate issue; please contact the Cal Poly Pomona Help Desk, (909) 869-6776.

All central technology services, including BroncoDirect, Blackboard, email and Internet connectivity, will be unavailable for 30 minutes this Saturday, April 24, 2010. The outage will occur between 11:00 a.m. and 3:00 p.m. The outage is necessary because I&IT is installing upgrades to its network routing equipment.

During the outage ALL central technology services will be unavailable. Network connectivity to and from campus web pages will be inaccessible.

We apologize for any inconvenience. If you have further questions, please contact the Cal Poly Pomona Help Desk at helpdesk@csupomona.edu or 909.869.6776 from off campus or extension 6776 from on-campus phones.

I&IT network engineers have the campus network back to normal as of early this afternoon. Connectivity to campus sites and from the campus to Internet sites is functioning as it was before today's incident, noted below.

Network connectivity has been restored throughout most of the campus. I&IT is working a few issues that may result in problematic network connections for a small set of campus users.

Intermittent routing failures are affecting networks on-campus and access to campus services from off-campus.

The web and file server "kyle" will have a bad memory module replaced this Thursday, March 25, between 6:00 and 8:30 pm. Web pages in the www.csupomona.edu domain that are hosted on this server will be unavailable, as will user and group network file shares. You can see whether your user files and web pages will be affected by going to My Control Panel and looking at "ZFS server".

I&IT is upgrading its email infrastructure to Exchange 2007. As part of the move, all individual and group email boxes will be moved starting March 19. As each mailbox is moved, users will experience outages from 5 to 30 minutes, depending on the size of their mail boxes. User and group mail boxes will be moved nights and weekends. The upgarde is expected to complete in early April. Exchange 2007 will provide such features as Outlook Anywhere, improved Macintosh and iPhone connectivity and expanded Out of Office options.

As the last step of the shutdown of the old Intranet and its replacement, user files and web pages left on the DFS file infrastructure are no longer available. User access to DFS was shut off today (March 8, 2010). Users should now be storing their files and web pages on the ZFS file structure, as noted in several communications to the campus community over the last several months. For questions contact the Cal Poly Pomona Help Desk.